At Lian Hiker, we are committed to delivering your orders safely and efficiently. Please read the following policy to understand how shipping works for our products.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment method. Payment must be made in full to the delivery personnel at the time of receiving your order.
2. Processing Time
Orders are typically processed within 1–2 business days after they are confirmed. You will receive a confirmation message once your order is dispatched.
3. Delivery Time
Estimated delivery time depends on your location:
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Local/Metro Areas: 3–5 business days
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Other Areas: 5–8 business days
Please note that delivery times are estimates and may vary due to factors such as weather conditions, high demand periods, or logistical issues.
4. Shipping Charges
Shipping charges will be clearly displayed during the checkout process before you confirm your order.
5. Delivery Attempts
Our delivery team will attempt to reach you using the contact information provided. If delivery is unsuccessful due to incorrect details or unavailability, a second attempt may be arranged. Orders may be canceled if delivery fails multiple times.
6. Address Accuracy
Please ensure all shipping details are accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete information.
7. Order Tracking
Once your order is dispatched, you may receive a tracking number or delivery update via SMS or email, if available in your region.
8. Delivery Issues
If your package is delayed, damaged, or does not arrive, please contact our support team at [email protected].