At Lian Hiker, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data when you interact with our website or services.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, address, and email when you place an order or contact us.

  • Order Details: Product preferences and delivery information.

  • Communication Data: Any information you provide through customer service inquiries, feedback, or reviews.

We do not collect or store payment information, as we operate Cash on Delivery (COD) only.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Communicate order status, updates, or confirmations.

  • Respond to inquiries and provide customer support.

  • Improve our services and product offerings.

3. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or alteration. Your data is stored securely and used only for the purposes stated in this policy.

4. Opt-Out Instructions

You have the right to opt out of receiving marketing or promotional messages from us.

To opt out:

  • Reply STOP to any promotional SMS you receive from us.

  • Email us at [email protected] with the subject line Opt-Out Request, including your name and phone number.

Please allow up to 72 hours for your request to be processed. You will still receive essential notifications related to your orders.

5. Data Access and Correction

If you wish to review, update, or delete your personal information, please contact us at [email protected]. We will respond to your request as quickly as possible.

6. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date. Continued use of our services after updates indicates your acceptance of the revised policy.

7. Contact Us

For any questions or concerns regarding this policy, or to manage your personal data, please contact us at [email protected].